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FAQ

eDoctor Frequently Asked Question

Mark All Reports as Read

FAQ

Navigate to the Reports Section: On the left sidebar menu, click on the "Reports" tab. Open the Menu: Look for the three vertical dots icon "..." near the search bar on the right-hand side of the Reports section, and click on it. Select "Mark all as read":...

Update Profile Information (Preferred Name, Contact Number, Password)

FAQ

Access Your Account: Click on the your account icon in the bottom left corner. Then, select "Your account" from the dropdown menu. This will direct you to your account settings. Update Preferred Name and Contact Number: In the "Profile" section, you wil...

How to make store order

FAQ

In this page, you will learn how to: Make a store order. Order an item that is not visible on the products list. Make a store order 1. Navigate to store order tab   2. Click on `Create New Order` Button   3. This Page should be showing 4. Type in y...

How to create pick up request (Specimen ready for collection)

FAQ

Access the Platform: Go to https://edoctor.linkfinity.com.au/ in your web browser. Initiate a New Request: In the sidebar, select Courier Requests. Click on the New request button. For a Standard Request: Verify Address: Ensure your address is c...

How to download eDoctor on your phone

FAQ

Iphone user Android user Web Please Click on this link to navigate to eDoctor https://edoctor.linkfinity.com.au

How to reset the password

FAQ

Open eDoctor by this link as below https://edoctor.linkfinity.com.au/ Hit "Forgot Password? " Then fill email in and hit "Send Email" Then click on "Click Here" in order to enter the NEW password

Requesting Histopathology Reports via eDoctor

FAQ

This guide will help you efficiently request histopathology reports using the eDoctor platform. This feature is especially useful for patients transitioning between medical centers, ensuring their medical history is readily accessible. Most requests are proces...

Upload Clinical Photos

FAQ

Go to Photo Submissions: In the left sidebar menu, click on "Photo Submissions". Start a New Submission: Click the "New submission" button, found in the upper-right area of the Photo Submissions page. Enter Patient Information: Search for Existing Pat...

How to submit a report inquiry

FAQ

1. Navigate to the Reports tab 2. Click on the report that you would like to create a ticket 3. Click on Submit Inquiry 4. Choose a request type and add a descriptive description about the ticket. 5. Click Submit Your can view and track your submitted in th...